Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information.

Last updated: January 15, 2025

Your Privacy Matters

At AgriWheels, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our platform.

Information We Collect

Personal identification information (name, phone number, email address)
Account credentials and verification data
Equipment listings and related photos
Communication history and messages
Device information and usage analytics
Location data when you use our services

How We Use Your Information

Provide and maintain our marketplace services
Facilitate communication between buyers and sellers
Verify user identities and prevent fraud
Send important updates and notifications
Improve our platform and user experience
Comply with legal obligations and regulations

Information Sharing

Contact information is shared with interested buyers/sellers
Public listings display seller contact details
We never sell your personal data to third parties
Data may be shared with service providers under strict agreements
Law enforcement agencies when legally required
Business partners for essential platform operations

Data Security

Industry-standard encryption for data transmission
Secure servers with regular security updates
Limited access to personal data by authorized personnel
Regular security audits and vulnerability assessments
Secure backup systems to prevent data loss
Multi-factor authentication for admin accounts

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

Essential Cookies: Required for basic platform functionality and security
Analytics Cookies: Help us understand how users interact with our platform
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie preferences through your browser settings, but disabling certain cookies may affect platform functionality.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Portability

Request copies of your personal data and download your information

Correction

Update or correct inaccurate personal information

Deletion

Request deletion of your personal data (subject to legal requirements)

Restriction

Limit how we process your personal information

To exercise these rights, contact us at info@agriwheels.com. We will respond within 30 days.

Data Retention and Deletion

We retain your personal information for different periods based on the type of data:

Account Information: Until you delete your account or request removal
Listing Data: 2 years after listing expiration or removal
Communication Records: 3 years for dispute resolution and legal compliance
Analytics Data: Anonymized after 2 years
Security Logs: 1 year for fraud prevention and security purposes

When you delete your account, we will remove your personal information within 30 days, except where retention is required by law or for legitimate business purposes.

International Data Transfers

Your personal information may be transferred to and processed in countries other than Pakistan for the following purposes:

Cloud storage and backup services
Technical support and maintenance
Analytics and performance monitoring
Payment processing services

We ensure appropriate safeguards are in place, including data processing agreements and compliance with international data protection standards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

Notify you via email or platform notification
Update the "Last Updated" date at the top of this policy
Provide a summary of key changes
Give you time to review the changes before they take effect

Your continued use of AgriWheels after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team:

Privacy Officer

Email: info@agriwheels.com
Phone: Contact us
Address: AgriWheels Privacy Office
Lahore, Punjab, Pakistan

Response Time

We will acknowledge your privacy inquiry within 5 business days and provide a complete response within 30 days, as required by applicable data protection laws.

Our Commitment to You

AgriWheels is committed to maintaining the highest standards of privacy protection. We continuously review and improve our data practices to ensure your information remains secure and your privacy is respected. Thank you for trusting us with your information.

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